An Ariva Tax Client Feature
(The photo is representative only)
When Carmen arrived at the office of our partners at Part of the Solution (POTS), she came with a mix of curiosity and hope. Although she lives in Queens, a friend encouraged her to travel to the Bronx to learn about our affordable tax preparation services and free financial counseling that we offer in collaboration with community organizations.
For years, Carmen filed her taxes in different places: offices in Yonkers, online platforms, and other locations she found each season. She had never experienced anything truly consistent and wanted human warmth just as much as accuracy in her tax filing preparation. We are so glad to hear that everything changed for her when she found our team at Ariva. From the very first moment, Carmen felt something different:
“The attention is very good. Ariva offers a very personalized experience and attention,” she recalls with a smile.
Originally from Santo Domingo, Carmen has lived in the United States for 15 years. Working as a home attendant, she cares for sick individuals with dedication and patience. In addition to her paycheck, she receives a pension, which is also included in her annual tax return.
This year, thanks to our free tax preparation in the Bronx, Carmen will receive a refund- a relief that always arrives at the right moment. What she values most is the clarity, patience, and trustworthy guidance she experienced.
“They answered all of my questions and solved everything for me,” Carmen says with gratitude.
For her, knowing she can go to a place where she is treated with respect and professionalism is invaluable. We are so happy that Carmen not only returns every year to file her taxes with us, but that she also recommends our free tax preparation in the Bronx and community tax resources to others who, like her, are looking for a trustworthy partner. Learn more about our free tax preparation services, including our year-round tax sites.