An Ariva Client Story
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When Santos first met with our financial counselors here at Ariva, he was very anxious. A debt with the IRS had him feeling unsettled, and he didn’t know where to turn. He had heard that we offered free tax help in New York, free tax preparation in New York, and financial counseling in New York, but he didn’t know what to expect. What he found surprised him.
From the very first moment, we were so glad that Santos felt welcomed. He describes the team as “very kind and always willing to help people at any moment.” That warmth gave him the confidence to stay and begin his process.
Santos was looking for guidance on managing a tax debt, and together with our financial counselors, he created a clear and manageable payment plan. Month after month, our team guided and supported him, helping him get organized, stay on track, and understand each step.
“The financial counselors at Ariva allowed me to continue on every day without financial problems and with more peace of mind,” says Santos.
During the process, Santos also learned where he could receive tax preparation in the Bronx, New York, and how community tax programs work. He even discovered financial management resources that gave him even more confidence. But the greatest lesson he took with him was simple and profound:
“You should always help others if you can.”
For Santos, our team provided not only free financial counseling services but also a sense of community. Every visit to the offices, where he also received tax services in New York, felt like a space of support and respect.
Today, Santos is exploring new personal and career projects, all with greater confidence. His story is a reminder that, with the right support, financial challenges can transform into opportunities for growth, learning, and peace of mind. Learn how our financial counseling team can support you with free financial guidance, too, every step of the way.