An Ariva Client Feature
(The photo is representative only)
Servalina has lived in the Bronx for many years and loves her community. From visiting friends to enjoying walking through her neighborhood, New York City is home. But recently, she has faced health, housing, and work challenges that have left her physically and emotionally exhausted. Over the past three years, she has felt that the medical system has not supported her, especially while dealing with severe arthritis, chronic pain, and the loss of essential benefits.
Despite living alone and carrying all expenses on her own, Servalina has kept going. Her biggest wish is to move to Florida to be closer to her adult children, but she needs her housing case to move forward and for the transfer she requested to be approved. In the meantime, she continues seeking support in her Bronx community. We are so glad she came to us through our partners at Part of the Solution (POTS).
This year, thanks to free tax preparation services, Servalina received a refund that brought her a bit of relief amid so many difficulties. She also received clear, professional guidance on how to organize her documents and understand her tax situation. From her first visit with us last year, Servalina felt something different.
“Ariva provided me with the useful financial information that I needed and in a very professional environment,” she shares with gratitude.
For her, finding a place where she is heard, respected, and accompanied through the tax preparation process has been invaluable. After years of confusion and lack of support, she finally feels that someone is on her side.
This year, when she received her refund, Servalina felt a moment of relief. Although her housing situation remains complicated, she knows she can count on our team at Ariva for guidance on anything related to her taxes and documents. When asked why she returned this year, her answer is simple and powerful:
“I came back because things went well. They helped me organize my documents, and everything was clear.”
Today, Servalina recommends our Bronx tax preparation and community tax resources to others who, like her, need a trustworthy, human, and professional place to turn to. Our tax team is here for you, too. Learn more about our free tax help NYC, including our year-round tax sites.